Frequently Asked Questions

Orders & Shipping

Do you ship to the United States?

Yes! We offer free shipping on all orders to the United States. Estimated delivery is 5–8 business days.

How can I track my order?

Once your order ships, you'll receive a tracking number by email. You can use it to follow your package in real time.

Can I change or cancel my order?

Orders can be changed or canceled within 24 hours of purchase. Please contact us at support@snootco.us as soon as possible.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not happy with your purchase for any reason, contact us and we'll make it right — no hassle.

My item arrived damaged. What do I do?

We're sorry to hear that! Please email us at support@snootco.us with a photo of the item and your order number and we'll send a replacement or issue a full refund.

Products

Are your products safe for pets?

Yes. All products in our store are carefully selected with pet safety in mind. We only carry non-toxic, pet-friendly items.

Do your products come with a warranty?

Most electronic products include a manufacturer warranty. If you have an issue with a product, contact us and we'll help resolve it.

Contact

How do I get in touch with SnootCo?

You can reach us anytime at support@snootco.us or through our Contact page. We typically respond within 24 hours.